Shop Policies

 

Please remember that although our website is accessible 24 hours a day, our office hours are 9 am to 4 pm Monday to Friday. If you place an order outside our office hours, it will be dealt with the next working day. All prices are in $NZ and include GST. Customer Service is very important to us and we hope to make your experience of dealing with The Clean Green Skincare Company a hassle-free and pleasant experience.


Returns, Refund Policy, and Late Payments Policy

We offer a 100% guarantee. If you are not happy with your product, send it back to us in its original condition within 7 days of the date of delivery. The return freight is at your expense unless the fault is ours. In that case we will refund your account.Unpaid accounts may incur late payment fees and collection costs.If your order is not paid for within 7 days it will be cancelled unless we hear from you.


Shipping within New Zealand

Orders will be dispatched within 2 business days of payment being received. Generally, your order should take no more than 3 days to be couriered to you, depending on where you live.We dispatch orders using NZ Post and all packages are tracked. Should your order not arrive please contact us via email with your order number and we will immediately investigate.


International Shipping

We now have International shipping. Shipping rates vary depending on location. Orders will be dispatched within 2 business days of payment being received. Should your order not arrive please contact us via email with your order number and we will immediately investigate.


Privacy Policy

The Clean Green Skincare Company is committed to protecting the privacy of our customers.

Personal information provided by you is used only for the purpose of fulfilling your orders and/or providing you with our product information. It will not be disclosed.

Your credit card details are used to complete the transaction phase of your order. Once your order is fulfilled, your credit card details will be deleted from our system.


Website Security

Online Security is considered to be vitally important by us at The Clean Green Skincare Company and we understand just how important it is to you the valued customer.

All information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).

SSL is the system commonly used by legitimate shopping sites throughout the world.

It is almost impossible for an unauthorised party to seize the encrypted data. SSL is the industry standard for Online Credit Card Transactions. Your details are encrypted using a complex mathematical algorithm before being sent over the internet.

Information at The Clean Green Skincare Company is protected by firewall technology, and we endevour to maintain data integrity at all times.

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